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Buying Redang Island Package online is very popular nowadays.
You could get a very good deal from Online Redang Packages seller than offline seller.
How to know a travel agency is reliable and legit ?
Here are the things you could check on them.
1.They Must Have Valid Travel License
A travel agency in Malaysia must obtain a valid Travel License from MOTAC ( Ministry Of Tourism, Arts & Culture).
There are all kinds of details you should know about a travel company, such as full company name, address, contact number, number of travel license, license validation period and etc.
If you have any doubt, you could always check MOTAC website for any travel agency company’s travel license.
Just key in their company name, and check whether they are listed.
2.They Must Be a Member of MATTA
In addition, Almost every travel company in Malaysia is member of MATTA (Malaysian Association of Tour & Travel Agents).
You could search their membership on MATTA Official Website, to see if they are listed as well.
3.Ask Redang Resort
You could check with your chosen Redang Island Resorts.
You could ask them is this travel agent is in their cooperated agencies list.
4.Check The Document They Send You
You could check their Quotation or Invoice.
Does it have completed company information, such as MATTA cert number at MATTA; Company Register Number on SSM Official Website.
Do they reply your email promptly?
Does they have clear and detailed information stated?
Try to Goggle their Company.
Do they have Google Reviews?
Do they have a valid Company Address in Google Map?
A sound business must have registered their company in google already.
6.Search Them on Social Media
You could search them on Social Media.
Do they have Facebook page?
See if there’s any comment or group are discussing them.
7.See Their Customer Service
Try to call in and ask them some questions.
Are their staff well trained?
Do they answer your question in details and patiently?
A legitimate travel agency company has valid Travel License, and they must have been listed in MATTA website.
They have well managed social media account, clear booking procedure and informative documents provided.
Always study the background of the seller before paying them.
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Which travel agency you have bought Redang Package from?
Comment and share us your valuable experience!